MHM POLICY

Refund and Return Policy

The clean, simple version of how returns, refunds, and exchanges work.

Return Window

Eligible items may be returned within 14 days of delivery. To start a return, email matchhermood@gmail.com with your order number and the item you would like to return.

Return Eligibility

Items must be unworn, unwashed, undamaged, free of stains, deodorant marks, makeup, fragrance, pet hair, and other signs of wear. Tags and original packaging should be included when possible.

For hygiene and safety reasons, beauty, skincare, intimate items, gift cards, final sale items, and items marked as non-returnable are not eligible for return unless they arrive damaged or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.

Refunds

Once your return is received and inspected, we will notify you if the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.